In the unlikely event that you find yourself needing to return some or all of your lovely order, please follow the information below. If you still need help, feel free to send an email to firstname.lastname@example.org
You may cancel your order if your order has not yet been dispatched and your refund will be processed in-full, as soon as possible. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account. To cancel your order, please send an email to email@example.com with your order number and a note about your request to cancel. Custom orders are non-refundable.
Incorrect / Damaged / Faulty Goods
In the unlikely event that your parcel arrives damaged, faulty or it's just plain old not-what-you-ordered, pop an email across to firstname.lastname@example.org with details so we can get the situation sorted! You may be asked to provide a photo or two of the issue so we can assess the situation!